JOHN JUNIOR OGUNDARE

Delivered Tier 2/3 technical support to a portfolio of hedge funds and private equity clients, ensuring 99.9% system availability and optimal performance of critical financial systems.

Engineered and deployed tailored infrastructure and application solutions, adapting to complex client environments and stringent regulatory requirements.

Served as primary technical liaison, expertly managing escalations and facilitating seamless communication between high-profile clients and internal engineering teams to expedite issue resolution.

Led major incident resolution across multi-tenant environments, coordinating root cause analysis and implementing preventative measures to improve system stability.

Spearheaded critical deployment and upgrade projects, including cloud migrations, network reconfigurations, and endpoint rollouts, ensuring minimal disruption and successful adoption for client operations.

Administered and maintained robust Microsoft 365 services and Azure AD tenants (Exchange Online, SharePoint, Teams, Intune), enhancing security posture and ensuring compliance with industry standards.

Managed incident logging and resolution workflows with third-party vendors and internal departments, improving resolution times and client satisfaction.

Remotely managed business-critical products, desktop, and server configurations, maintaining stringent service levels and enhancing system reliability for clients.

Enforced strict information security policies and procedures, identifying and reporting potential vulnerabilities to strengthen overall system security posture.

Developed and maintained IT systems for new client onboarding, streamlining software deployments and implementing robust security management protocols.

Monitored and managed Azure tenants, network servers, and client virtual environments, proactively identifying and resolving issues to ensure continuous operation.

Performed maintenance and upgrades on client Microsoft SQL servers and hybrid cloud domain controllers, optimizing performance and ensuring data integrity.

Executed bespoke application deployments and ongoing maintenance, tailoring solutions to unique client operational requirements.

Provided critical 1st and 2nd line technical support to diverse clinical and business sites, resolving complex hardware and software issues efficiently.

Managed tenant accounts across Active Directory, EMC, Azure, and Office 365, ensuring secure access and streamlined user provisioning.

Facilitated prompt escalation of complex issues to 3rd Line Support, ensuring timely resolution and minimizing operational impact.

Maintained exceptional communication between service desk and clients, enhancing user satisfaction and fostering trust in technical support services.

Managed comprehensive store stock control and warehousing operations, reducing loss by a significant margin through diligent loss prevention strategies and adherence to established procedures.

Trained staff on new systems and OS updates, empowering team members to diagnose and troubleshoot hardware/software issues, improving in-store technical support capabilities.

Developed and maintained in-house management software for the Apple Store, enhancing operational efficiency and streamlining internal processes.

Generated detailed technical reports for incident escalation, providing critical data for higher-level problem resolution and system improvements.

Innovated customer journey approaches and upheld visual merchandising standards, contributing to exceeding quarterly business goals and enhancing customer satisfaction.

Organized and executed successful events and club nights in Colchester and London, attracting significant attendance and generating revenue.

Led promotional, market research, and advertising campaigns, collaborating with DJs and clubs to maximize event visibility and attendance.

Conducted client surveys and questionnaires, leveraging feedback to tailor event offerings and increase client satisfaction.

Led a multi-store team, driving sales of mobile, broadband, and technology solutions, achieving significant increases in new contracts and upgrades.

Elevated customer satisfaction by over 25% through expert consultation and provision of tailored technology solutions within budget constraints.

Managed regional team performance, setting and monitoring KPIs and monthly targets, fostering team development and consistently exceeding sales objectives.

Collaborated with regional management to strategize growth plans, contributing ideas that enhanced operational efficiency and cost-effectiveness across multiple stores.